Your privacy is important to us. At International Music Exams, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private).
Who We Are and What This Policy Covers
- Our website is musicexams.com.
- We are referred to as International Music Exams, Music Exams, MusX or MUSX.
- Our legal company name is Music Exams Pty Ltd.
Information We Collect
We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:
- Basic account information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a musicexams.com account to provide an email address and password, along with a username and full name, country of residence and mobile phone number, as well as other basic information relevant to our services and other qualitative information you provide about yourself.
- Payment and contact information: If you buy something from us we’ll collect information to process those payments and contact you. If you buy something from us — an exam enrolment for example — you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made.
- Content information: You might provide us with information about you in draft and published content (a blog post or comment that includes biographic information about you, or any media or files you upload).
- Examination information: As part of the Services, you must provide access to your examination performance. We will also collect your examination marks from the Examiner. If you are an Examiner, we will collect information about your accreditations and other information about you relevant to the Services.
- Communications with us: You may also provide us with information when you respond to surveys, communicate with our team about a support question, post a question in our public forums, or sign up for a newsletter. When you communicate with us via form or email, we store a copy of our communications.
- Job applicant information: If you apply for a job with us, you may provide us with information like your name, contact information, resume or CV, and work authorisation verification as part of the application process.
Information We Collect Automatically
We also collect some information automatically:
- Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. This information is generally required to serve websites to you. We also collect log information when you use our Services — for example, when you enrol in an exam at musicexams.com.
- Usage information: We collect information about your usage of our Services, ie. who did what and when. We use this information to, for example, provide our Services to you, get insights on how people use our Services so we can make our Services better, and understand and make predictions about user retention.
- Location information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
- Stored information: We may access information stored on your mobile device via our mobile apps. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a really amazing photograph of your piano to your webpage.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log in to your musicexams.com account through another service (like Google) or if you connect your website or account to a social media service (like Twitter), we’ll receive information from that service (e.g., your username, basic profile information, friends list) via the authorisation procedures for that service. If you are applying for a job with us, we may collect information about you from third party sources such as your Linkedin or other social media profiles.
How and Why We Use Information
Purposes for Using Information
We use information about you for the purposes listed below:
- To provide our Services. For example, to set up and maintain your account, identify students to examiners, arrange to mark student performances, confirm the accreditation of examiners, provide customer service, process payments and orders, and verify user information.
- To ensure quality, maintain safety, and improve our Services. For example, by providing new versions or improvements of our Services. Or, for example, by monitoring and analysing how users interact with our Services so we can create new Service that we think our users will enjoy.
- To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users, advertising our Services, analysing the results of our marketing campaigns, and understanding and forecasting user retention.
- To protect our Services, our users, and the public. For example, by detecting security incidents or academic misconduct; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of International Music Exams and others, which may result in us, for example, declining a transaction or terminating Services.
- To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
- To customise the user experience. For example, to personalise your experience by providing you with information about our other Services which may be relevant to you.
- To communicate with you. For example, by emailing you to ask for your feedback, or keep you up to date on International Music Exams; or texting you to verify your payment. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)
- To recruit and hire new International Music Exams examiners. For example, by evaluating job applicants and communicating with them.
Legal Bases for Collecting and Using Information
How We Share Information
We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and Analytics Services Provided by Others:
- Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental requests.
- To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of International Music Exams, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that International Music Exams goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party.
- With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorise us to do so, like if and when you connect your account to a social media service.
- Aggregated or de-identified information: We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
- Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
Information Shared Publicly
Information that you choose to make public is — you guessed it — disclosed publicly. Please keep all of this in mind when deciding what you would like to share publicly.
How Long We Keep Information
We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it. For example, as with most academic records, we will generally keep your identity details and results with us indefinitely. However, we keep the web server logs that record information about a visitor to the International Music Exams’s website, like the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyse traffic to the International Music Exams’s website and investigate issues if something goes wrong on our website.
No online service is 100% secure, and we do not warrant that your personal information will be 100% secure against unauthorised access, use, alteration, or destruction. You should take proactive measures to ensure your data security when using our Services, such as protecting your recorded performances and ensuring you use reasonable firewall and network security settings on your browser.
You have several choices available when it comes to information about you:
- Limit the information that you provide: You can choose not to provide information about yourself to us. Please keep in mind that if you do not provide this information, we may not be able to provide the Services to you.
- Limit access to information on your mobile device: Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features, like geotagging for photographs.
- Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
- Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using International Music Exams’s websites, with the drawback that certain features of International Music Exams’s websites may not function properly without the aid of cookies.
- Close your account: While we’d be very sad to see you go, you can close your account if you no longer want to use our Services. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above.
If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:
- Identifiers (like your name, contact information, and device and online identifiers);
- Commercial information (your billing information and purchase history, for example);
- Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
- Internet or other electronic network activity information (such as your usage of our Services, like the actions you take on our website.
- Geolocation data (such as your location based on your IP address);
- Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
- Professional or employment-related information (for example, information you provide in a job application); and
- Inferences we make (such as likelihood of retention or attrition).
You can find more information about what we collect in the Information We Collect section above. We collect personal information for the business and commercial purposes described in the How and Why We Use Information section. And we share this information with the categories of third parties described in the Sharing Information section. If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
- Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
- Request deletion of personal information we collect or maintain;
- Opt out of any sale of personal information; and
- Not receive discriminatory treatment for exercising your rights under the CCPA.
Contacting Us About These Rights
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to Reach Us” to, well, find out how to reach us. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorised agent to make a request on your behalf by giving us written authorisation. We may still require you to verify your identity with us.
Controllers and Responsible Companies
International Music Exams’s Services are worldwide. Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the International Music Exams company that entered into the contract with you under the Terms of Service for the product or service you use. In addition, Music Exams Pty Ltd, our Australian-based company, is the controller for the processing activities across all of our Services worldwide.
How to Reach Us
Other Things You Should Know (Keep Reading!)
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.