RETURNS

100% money-back guarantee

Available for a dissatisfied candidate for their first International Music Exams enrolment within a 7- day period starting at the time of their enrolment.

• contact us to request a refund. We would appreciate your explanation.
• We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• It can take around 14 days for refunds to be issued through our payment processor, Stripe.’
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.